“HPxxxxx.framework” will damage your computer” message in macOS Mojave or Catalina

If you have an HP printer for your Mac, you may have seen this message “HPxxxxx.framework” will damage your computer.” The dialog window also implies that it may be malware. You may also see this with Amazon Music app. Don’t worry; you do not have malware. This was a mistake by HP.

HP told Apple to revoke a certificate that HP Printers and the Amazon Music app needs. Yes, apparently the Amazon Music app is built with a tool that uses the same certificate as HP Printers. This is what has caused the issue. HP quickly realized that it shouldn’t be revoked and notified Apple, but the damage was done. Apple did restore the certificate over this past weekend, which probably prevented many people from seeing this message.

Apple usually revokes a certificate when a piece of malware is discovered, and it is signed using that certificate. So naturally, it was initially assumed that Apple had erroneously revoked the certificate for HP printers. However, according to HP’s statement to The Register, HP itself had wrongly requested that the certificate be revoked.

We unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers, and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.


So what do you do if you see this message? HP Recommends updating macOS to the latest version, which includes HP Updates. Also, you should update your HP printer drivers. You can do this with HP Easy Start. In some cases, this may not work, and what you’ll need to do is uninstall the HP Drivers, then reinstall them. It’s pretty easy.

  1. Download HP Easy Start.
  2. Open it up and select Uninstall HP Software from the HP Easy Start Menu.
  3. Once it is uninstalled, download HP Easy Start again, and install the drivers.

This has worked in every case that I’ve seen.

If you have more questions, you can also visit to HP’s Support page for this issue.

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